In addition to our membership plans, Casa members may purchase standalone add-on services, including support sessions with Casa, hardware devices, and certain features.
In purchasing an add-on, you agree to be responsible for preparing for any appointment(s) and having all necessary items present at the beginning of the meeting – these will be listed in confirmation and/or reminder emails. If you are not prepared for your meeting, you will need to repurchase a new onboarding session.
Rebooking & No-shows: If you book and miss your appointment, you will need to repurchase your add-on service. You may reschedule these up to 12 hours in advance with no penalty by emailing help@team.casa.
In rare instances, Casa may be required to reschedule a meeting. In these instances, Casa will offer complimentary rescheduling prioritizing the affected customers’ availability.
Refunds: Casa Members have 30 days from the purchase date to request a refund, less applicable service fees as determined at Casa’s discretion, as long as the add-on has not been utilized. To request a refund, email help@team.casa within 30 days from the purchase date. YubiKeys and other hardware purchased through Casa are non-refundable.
Third Party Services: Refunds, cancellations, or changes with respect to purchases made for Third Party Services will be subject to the terms, conditions, and policies (including refund policies) of the providers of such Third Party Services. This is true regardless of whether or how such Third Party Services are integrated with the Casa platform, and regardless of whether you access or make payments for Third Party Services through the Casa platform. Our team cannot assist you with refunds, cancellations, or changes to orders or payments between you and any third party. Please reach out directly to the provider for any assistance with purchases involving Third Party Services, including but not limited to refunds, cancellations, or changes.
Support Call - Topic Resolution: When a Casa customer purchases a Support call, it is intended to cover a specific topic that is selected when booking the call. Our team’s priority will be to resolve the topic noted at booking during the Support call. Our team will assist with additional questions if appointment time permits. If continued assistance is required, please book additional sessions.
If we are unable to resolve your issue or answer your questions during the call due to a Casa based problem, we will provide a complimentary follow up call.