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We are sorry for your loss, and we are here to help.

To prepare to recover the Casa account and its funds, please gather the following:

  1. Email address associated with the Casa account
  2. Notarized death certificate or power of attorney document
  3. Recovery Custodian’s government-issued identification
  4. Inheritance package

Once you have collected these items, email us at viphelp@team.casa to schedule a call to go through next steps.

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Licensing & Disclosures. Casa provides non-custodial, self-custody Bitcoin security software.

Casa does not hold, control, or transmit customer funds.

Buy and sell services available through the Casa app are provided by Zero Hash LLC and Zero Hash Liquidity Services LLC. Zero Hash LLC is licensed to engage in Virtual Currency Business Activity by the New York State Department of Financial Services and is a licensed Money Transmitter in all required US jurisdictions. For a full list of Zero Hash licenses, visit docs.zerohash.com.

Casa Financial, LLC is registered with the Financial Crimes Enforcement Network (FinCEN) as a Money Services Business.